Returns and complaints

Returns within 14 days

As a consumer, you may withdraw from the contract without giving any reason within 14 days of receiving your parcel.

1. Send us a withdrawal statement – by email to … or by post to ul. Wąska 4B/9, 71-415 Szczecin. You can use the model form below.
2. Send the Products back within 14 days of sending the statement to the address we give you in our reply. You bear the cost of returning them.
3. We will refund your money (including delivery – up to the cost of the cheapest method) within 14 days of receiving your statement, using the same payment method. We may withhold the refund until we have received the Products or proof that they have been sent back.

Important: only unopened packages can be returned. Dietary supplements and food supplied in a sealed package whose seal has been broken after delivery cannot be returned for health protection and hygiene reasons (art. 38(1)(5) of the Polish Consumer Rights Act – ustawa o prawach konsumenta).

Complaints

If a Product is damaged, does not match your order or has another defect, write to …. Please give the order number, a description of the problem and what you would like (replacement, price reduction, refund), and, if possible, attach photos (label, expiry date, damage). We will reply within 14 days. We cover the costs of replacing or returning the Product subject to the complaint.

If the parcel arrived damaged, it is a good idea to have a damage report drawn up with the courier – this will speed up your complaint.

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

To: FDK TRADE sp. z o.o. sp.k., ul. Wąska 4B/9, 71-415 Szczecin, email: …

I/We(*) hereby give notice that I/We(*) withdraw from my/our(*) contract of sale of the following goods(*): …

Order number: …

Received on(*): …

Name of consumer(s): …

Address of consumer(s): …

Signature of consumer(s) (only if this form is notified on paper): …

Date: …

(*) Delete as appropriate.