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Terms and conditions of the naturbody.co.uk online store

Updated: 2026-09-30

1. General provisions

  1. The online store available at naturbody.co.uk (hereinafter: the "Shop") is operated by FDK TRADE sp. z o.o. sp.k., ul. Wąska 4B/9, 71-415 Szczecin, NIP 8513209057, KRS 0000679677 (hereinafter: the "Seller").
  2. Contacting the Seller: email , correspondence address: ul. Wąska 4B/9, 71-415 Szczecin.
  3. These Terms set out the rules for using the Shop, concluding distance sales contracts, delivery, payment, withdrawal from the contract and complaints.
  4. These Terms are made available free of charge on the Shop's website in a form that allows them to be downloaded, stored and printed.
  5. To use the Shop you need: a device with Internet access, an up-to-date web browser with JavaScript and cookies enabled, and an active email address.
  6. The Customer must not provide any unlawful content.

2. Definitions

  • Customer – a natural person, legal person or organisational unit with legal capacity that uses the Shop or places an order.
  • Consumer – a Customer who is a natural person and concludes a contract with the Seller that is not directly related to their business or professional activity.
  • Entrepreneur with consumer rights – a natural person running a sole proprietorship who concludes a contract directly related to their business, where the content of the contract shows that it is not of a professional nature for them (in particular in light of the business activity entered in CEIDG, the Polish register of sole proprietorships). Such a person is entitled to the Consumer rights described in sections 8 and 9.
  • Account – the Customer's individual panel in the Shop showing order history and saved data.
  • Product – goods presented in the Shop, in particular dietary supplements, sports nutrition or food.
  • Contract – a distance sales contract for a Product concluded between the Seller and the Customer.

3. Products and prices

  1. The Products offered in the Shop are new and free from legal defects. For each Product we state its minimum durability date ("best before") or an approximate expiry date, shown on the Product page.
  2. Dietary supplements have no medicinal properties. A dietary supplement must not be used as a substitute for a varied diet. Before use, read the label, ingredients, directions for use and warnings. People taking medication and pregnant or breastfeeding women should consult a doctor before using supplements.
  3. Product prices are gross prices and include VAT at the rate applicable in the delivery country. The price currency (PLN or EUR) depends on the selected delivery country.
  4. The price does not include delivery costs. The delivery cost is shown before the order is placed and depends on the country, the chosen delivery method and the order value (the Shop may offer free delivery above a certain amount).
  5. When a price is reduced, we also state the lowest price of the Product in the 30 days before the reduction.
  6. For shipments to countries outside the European Union, prices do not include Polish VAT. Any customs duties and import taxes are paid by the recipient.

4. Customer Account

  1. Creating an Account is voluntary and free of charge. Orders can also be placed without an Account.
  2. You can log in to your Account with a link sent to your email address, a password set in the Account, or a Google account.
  3. The Customer may delete the Account at any time by writing to . Deleting the Account does not affect orders already placed.
  4. The Account contract is concluded for an indefinite period. The Customer may terminate it at any time without giving a reason.

5. Placing orders and concluding the Contract

  1. To place an order, add Products to the cart, enter delivery and contact details, choose a delivery and payment method, accept the Terms and click the "Place order and pay" button (or a button with equivalent wording).
  2. Before placing the order, the Customer sees the total price of the Products, the delivery cost and the total amount payable.
  3. After placing the order, the Customer receives an email confirming its acceptance. The Contract is concluded upon receipt of this message.
  4. The content of the Contract is recorded and made available to the Customer in the order confirmation email and in the Account.

6. Payment

  1. The available payment methods are shown when placing the order. They may include:
    • online payment – by payment card and other methods supported by the payment operator Stripe Payments Europe Ltd.;
    • traditional bank transfer to the Seller's bank account stated in the order confirmation.
  2. For traditional bank transfers, the order must be paid within 7 days of being placed. After this period, the order may be cancelled, and we will inform you of this by email.
  3. Orders paid online are processed once the payment operator has confirmed the payment.
  4. At the Customer's request, we issue a VAT invoice. Invoice details (including NIP or VAT number) must be provided when placing the order.

7. Delivery

  1. We deliver Products to the countries listed in the order form. The available delivery methods (e.g. InPost Parcel Locker, DPD courier, DHL courier) and their cost depend on the delivery country.
  2. Products from the Seller's warehouse in Poland are usually dispatched within 24 hours on business days after the payment is credited. Products marked “Ships in 1–3 days” are brought into the Seller's warehouse after the order is placed – their dispatch usually takes 1–3 business days. This is shown next to the Product.
  3. The carrier's estimated delivery time is shown when choosing the delivery method.
  4. Bulky Products (e.g. large packs of sports nutrition) may be sent in a bigger parcel and be subject to separate free-delivery rules – we show this in the cart.
  5. We recommend checking the parcel on receipt. If the parcel is damaged, it is advisable to draw up a damage report with the carrier – this makes it easier to handle the complaint. The absence of a report does not limit the Consumer's rights.

8. Right of withdrawal

  1. The Consumer may withdraw from the Contract within 14 days without giving any reason and without incurring any costs other than those described below. The period runs from the day on which the Consumer (or a third party other than the carrier indicated by the Consumer) takes possession of the Product.
  2. To withdraw from the Contract, it is sufficient to send a statement before the period expires, e.g. by email to or by post to ul. Wąska 4B/9, 71-415 Szczecin. You may use the model form on the Returns and complaints page, but this is not obligatory.
  3. The right of withdrawal does not apply to Products supplied in sealed packaging which are not suitable for return due to health protection or hygiene reasons, if the packaging was unsealed after delivery (art. 38(1)(5) of the Polish Consumer Rights Act – ustawa o prawach konsumenta). This applies in particular to dietary supplements and food with a broken seal. Unopened Products can be returned under the rules described in this section.
  4. The Consumer sends the Product back to the address given in the reply to the withdrawal statement, no later than 14 days from the date of withdrawal. The direct cost of returning the Product is borne by the Consumer.
  5. We refund all payments received, including the delivery cost (up to the cost of the cheapest delivery method offered), without undue delay and no later than 14 days after receiving the withdrawal statement. We may withhold the refund until we have received the Product or proof that it has been sent back, whichever is earlier. The refund is made using the same payment method the Consumer used, unless the Consumer agrees to another method that is free of charge for them.
  6. The Consumer is liable for any diminished value of the Product resulting from handling it beyond what is necessary to establish its nature, characteristics and functioning.

9. Complaints – lack of conformity of the Product with the Contract

  1. The Seller is liable to the Consumer for the conformity of the Product with the Contract under the rules set out in the Polish Consumer Rights Act (Chapter 5a). This liability covers any lack of conformity existing at the time of delivery and becoming apparent within two years of that time, subject to the Product's shelf life if shorter.
  2. If the Product does not conform with the Contract, the Consumer may demand its replacement and, in the cases provided for by law, a price reduction or withdrawal from the Contract.
  3. Complaints can be submitted by email to or by post to ul. Wąska 4B/9, 71-415 Szczecin. Please state the order number, a description of the problem and your request, and, if possible, attach photos (e.g. of the label, expiry date, damage).
  4. We will respond to the complaint within 14 days of receiving it. The cost of replacing or returning the Product subject to the complaint is borne by the Seller.
  5. In relation to Customers who are neither Consumers nor entrepreneurs with consumer rights, the Seller's liability under the statutory warranty (rękojmia) is excluded to the extent permitted by law.

10. Out-of-court dispute resolution

  1. The Consumer may use out-of-court complaint and redress procedures, e.g. by contacting a municipal or district consumer ombudsman (rzecznik konsumentów), a regional Trade Inspection office (Inspekcja Handlowa) or a consumer organisation. Information is available on the website of the Polish Office of Competition and Consumer Protection (UOKiK): www.uokik.gov.pl.
  2. Use of out-of-court dispute resolution is voluntary.

11. Newsletter

  1. Subscribing to the newsletter is voluntary and free of charge. We send the newsletter to the email address provided.
  2. You can unsubscribe from the newsletter at any time by clicking the link in the message footer or by writing to .

12. Personal data

The rules for processing personal data and using cookies are described in the Privacy policy.

13. Final provisions

  1. Contracts are concluded in Polish or in the language of the Shop version used by the Customer. In the event of discrepancies between language versions of these Terms, the Polish version prevails.
  2. These Terms are governed by Polish law. This choice of law does not deprive the Consumer of the protection afforded by provisions that cannot be derogated from by agreement under the law of the country of their habitual residence.
  3. The Seller may amend these Terms for important reasons (e.g. changes in legislation, payment or delivery methods). Orders placed before the amendment are governed by the previous Terms. We will notify you by email of changes concerning the Account at least 14 days in advance.
  4. These Terms apply from 2026-09-30.